Refund policy
RT Rangehood Filter Store – Return & Refund Policy
Thank you for shopping with RT Rangehood Filter Store! We aim to provide high-quality products and excellent customer service. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
• Eligibility:
You have 30 days from the date of delivery to return an item.
• Conditions for Returns:
To be eligible for a return, your item must be:
• Unused and in the same condition that you received it.
• In its original packaging.
• Accompanied by the receipt or proof of purchase.
• Non-Returnable Items:
• Used or installed filters.
• Items damaged due to misuse or improper installation.
• Custom orders or special requests (if applicable).
How to Initiate a Return:
1. Contact Us:
Send us a message via eBay with your order details and reason for return.
2. Return Shipping:
• The buyer is responsible for return shipping costs unless the item arrived damaged or there was an error on our part.
• We recommend using a trackable shipping service for your return.
Refunds
• Processing Refunds:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved Refunds:
• If approved, your refund will be processed to your original payment method within 5-7 business days.
• Partial Refunds:
In some cases, partial refunds may be issued for:
• Items not returned in their original condition.
• Missing parts not due to our error.
Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, please contact us immediately with photos of the item and packaging. We will arrange a replacement or refund at no extra cost to you.
Contact Us
If you have any questions about returns or refunds, please don’t hesitate to contact us via messaging. We’re here to help!